At Tamanna, customer care isn’t a ticketing system. It’s a promise to listen, respond, and resolve with fairness and respect for customers and merchants alike.
Buying in installments should feel empowering, not stressful. When questions come up or plans need clarity, our support team steps in with patience, understanding, and respect.
Available daily for early mornings to late nights, with trained billing teams ready to help.
No jargon. No scripting. Just simple, thoughtful guidance you can trust.
We believe payments should support responsibility, never create pressure or anxiety.
Disputes, changes, and concerns are handled quickly and transparently.
Because financial trust is built in moments when things don't go perfectly.
When Tamanna powers your checkout, we don’t disappear after integration. Our merchant support teams stay close because your customer experience reflects on both of us.
Faster response for operational, settlement, and dashboard-related needs.
Teams that understand Qatar's market, regulations, and customer expectations.
We focus on resolution, not just response, so your business keeps moving.
One accountable relationship across support, operations, and product.
For real-time help when timing matters most.
For detailed questions that require careful review and follow-up.
Always-on support for quick guidance outside live service hours.
Every interaction is reviewed to ensure quality, fairness, and consistency.
Tamanna operates under Qatar Central Bank regulation and follows clear, fair, and responsible BNPL practices. Our support teams are trained to protect customers, merchants, and long-term financial wellbeing.
Tell us what you need help with. Our team will review your request and get back to you with care and clarity.
24/7 Support